Welcome to ReliaStore (“we”, “us”, “our”). By accessing or using reliastore.co.za (“the Website”), you agree to the Terms & Conditions below. If you do not agree, please do not use the Website.
1. Use of the Website
- You must be 18 years or older to place an order.
- You may not use the Website for any unlawful purpose, or to interfere with its security, functionality, or proper operation.
We may update, suspend, or discontinue any part of the Website without notice.
2. Product Information & Availability
We make every effort to display accurate product descriptions, images, and pricing, but errors may occur.
Products are subject to availability. If an item becomes unavailable after you place an order, we will contact you to arrange a refund or alternative.
3. Pricing
All prices are listed in South African Rand (ZAR) and include VAT (where applicable).
Prices may change without notice. The price at checkout is the final price for your order.
4. Orders & Payment
By placing an order, you confirm that:
- You are authorised to use the payment method selected.
- Orders are only confirmed once payment is received.
- We reserve the right to refuse or cancel an order, including where fraud, incorrect pricing, or stock issues are suspected.
5. Delivery
We use your personal information for:
- Delivery timeframes are estimates. Delays may occur due to courier issues, stock levels, or external factors.
- Risk and ownership pass to you when the parcel is delivered to the address provided.
6. Returns, Refunds & Exchanges
- Returns are accepted in accordance with the Consumer Protection Act (CPA) and our Returns Policy.
- Items must be unopened and unused, in original condition, and returned within the specified timeframes.
- Refunds are processed once the returned goods are inspected and approved.
7. Promotions, Coupons & Discounts
- Promotional offers may change or end without notice.
- Vouchers and coupons cannot be exchanged for cash and must be used before their expiry date.
- Only one discount may apply per order unless otherwise stated.
8. Intellectual Property
- All content on the Website, including logos, text, graphics, and product images, is our property or used with permission.
- You may not copy, reproduce, or distribute any content without written approval.
9. Privacy & Data Protection
We collect and process personal information according to our Privacy Policy and POPIA requirements.
By using the Website, you consent to the collection and use of your information for order processing, communication, and service improvement.
10. Third-Party Links
The Website may contain links to third-party sites. We are not responsible for their content, security, or practices.
11. Limitation of Liability
We are not liable for any loss or damage arising from:
- Use of the Website,
- Incorrect information provided by you,
- Delays beyond our control,
- Unauthorised access to your account or data.
- Our liability is limited to the total amount paid for the specific order in question.
12. Indemnity
vYou agree to indemnify and hold us harmless from any claims, losses, or damages arising from your breach of these Terms or misuse of the Website.
13. Changes to These Terms
We may update these Terms at any time. Continued use of the Website means you accept the updated version.
14. Governing Law
These Terms are governed by the laws of South Africa. Any disputes must be resolved in South African courts.
15. Contact Information
If you have questions, requests, or concerns regarding these Terms & Conditions, please contact
Reliapack (Pty) Ltd t/a ReliaStore
Email: support@reliastore.co.za
Phone: 010 085 224