ReliaStore (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly, in line with the Protection of Personal Information Act (POPIA).
By using reliastore.co.za, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect and process the following personal information:
1.1 Information you provide directly
- Name and surname
- Email address
- Phone number
- Delivery and billing address
- Payment details (processed securely by third-party payment providers; we do not store card numbers)
- Order information and purchase history
1.2 Automatically collected information
- IP address
- Device information and browser type
- Cookies and usage data (pages visited, time spent, clicks, referring links)
1.3 Optional information
- Reviews, feedback, or enquiries submitted
- Account login details if you register on the site
2. How We Use Your Information
We use your personal information for:
- Processing and fulfilling orders
- Delivering your purchases
- Providing customer support
- Communicating order updates, confirmations, or service-related messages
- Managing returns, refunds, and exchanges
- Improving website functionality and user experience
- Fraud prevention and security checks
- Legal and regulatory compliance (e.g., tax records)
- We do not sell your information.
3. Legal Basis for Processing (POPIA)
We process your personal information on the following grounds:
- Your consent (e.g., marketing subscriptions)
- To perform a contract (processing your orders)
- To comply with legal obligations (e.g., tax laws)
- Our legitimate interests (fraud prevention, website security, analytics, improving services)
4. Cookies
Our website uses cookies to improve functionality, enhance your shopping experience, and gather analytics. You may adjust your browser settings to reject cookies, but some features may not work correctly.
5. Sharing Your Information
We only share your personal information with third parties when necessary to deliver our services:
5.1 Service providers
- Payment processors
- Courier and delivery partners
- Website hosting and security providers
- IT, analytics, and marketing tools (non-sensitive data)
5.2 Legal requirements
We may disclose information if required by law, court order, or to protect our rights.
We do not share personal information with third parties for their own marketing purposes.
6. Data Storage & Security
We take reasonable technical and organisational measures to safeguard personal information, including:
- SSL encryption
- Secure servers and access controls
- Limited authorised staff access
- Regular security monitoring
However, no system is completely secure. We cannot guarantee absolute protection against all risks.
7. Retention of Information
- We retain personal information only as long as necessary for:
- Fulfilling orders and providing services
- Legal and financial record-keeping
- Resolving disputes
- Security and fraud-prevention purposes
- When no longer required, information is securely deleted or anonymised.
8. Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you
- Correct or update inaccurate information
- Request deletion, where legally permissible
- Object to the processing of your personal information
- Withdraw consent for optional processing (e.g., marketing emails)
- Request the information we hold in a usable format
- To exercise your rights, contact us using the details below.
9. Direct Marketing
We only send marketing communication if:
- You have given explicit consent, or
- You are an existing customer and the message relates to our own similar products/services.
You can opt out at any time via the unsubscribe link or by contacting us directly.
10. Children’s Information
We do not knowingly collect personal information of children under 18. If we become aware of such collection, we will delete the information immediately.
11. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices or content.
12. Changes to This Policy
We may update this Privacy Policy occasionally. The “Last updated” date at the top will reflect the latest version. Continued use of the website indicates acceptance of the updated policy.
13. Contact Information
If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:
Reliapack (Pty) Ltd t/a ReliaStore
Email: support@reliastore.co.za
Phone: 010 085 2284